missing mail

After installing Sierra and opening mail 10 the database was converted and lost about a years worth of saved emails on my mackbook pro. Used the rebuild feature and did not recover any emails post November 2015.

MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12)

Posted on Sep 24, 2016 9:51 PM

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5 replies

Oct 2, 2016 4:26 AM in response to ffjxc

I had the same problem. To be clear, the folders that were missing for me were Personal folders and all were for POP accounts.

I solved it by first creating a new personal Mailbox with a distinctive name "On My Mac".

With Mail quit, next I went into the ~/Library/Mail/V4 folder and looked into the folders that had various alphanumeric names until I found the new one with the distinctive name.

I then opened up my Time Machine disc from the Finder and drilled down to the last backup from El Capitan and went to the ~/Library/Mail/V3 folder and found my previously saved personal mailboxes, and dragged the smallest one to the folder in the V4 hierarchy with the newly created mailbox in it. I just used one mailbox to test whether the process worked.

Once it had copied across I went to the ~/Library/Mail/V4/Maildata folder and deleted any file with "Envelope" in it's name.

I then restarted Mail, and got a dialog that it was importing mail and once it completed, my personal mailbox had been re-created in the macOS Sierra Mail app.

Next I repeated the above steps with all the other remaining mailboxes from my old V3 mail and once they had all copied across, deleted the "Envelope" files again. This took quite a long time as there were quite a few years worth of mail to move over but it has worked perfectly since then (as far as I can tell).


Hope that helps.

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missing mail

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